customer service representative resume sample pdf

customer service representative resume sample pdf

Engaging Senior Customer Service Representative with 15+ years of experience in fast-paced call center environment. Write an engaging Customer Service Representative resume using Indeed's library of free resume examples and templates. Must be extremely professional and able to handle stressful situations while remaining calm, Taking orders over the phone from dealers and sales reps. Self-motivated. Energetic and detail oriented Customer Service Representative with 5 years of experience in providing excellent customer service. You will also receive an email with the link to these assessments so you can complete them when it suits you best. Document all billing service issues in the agency contact management platform, Handle employee level claims issues on behalf of the employee with the respective carrier. Customer Service Representative resume making guide with 12 resume examples to land your next job in 2020. Jane has a long track record of increasing customer … Resolve all issues associated with those calls, making certain that consumers are serviced properly and efficiently, Minimum average volume standard is 7-10 calls per hour, with an average 3 ½ minute talk time or less, Answer consumer emails for the four retail divisions. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred one online, Provide External and Internal Customers with the assistance needed to resolve, troubleshoot or escalate Service Requests, Ensure timely communication of customer service related issues and provide recommendations to front end communications and/or policies and procedures, Responsible for ensuring orders get released in a timely manner and escalations are prioritized, Handles daily support and analysis vendor queue activity, Provide system recommendations to improve processes, Assist in guiding the vendor with complex customer service issues or investigation of account related activity, Interface with other departments as needed to facilitate the timely resolution of Service Requests, Incidents and Problem Reports, Distribute regular reporting of customer service activity and highlight weekly/monthly changes, Back up external customer service team when needed, Correspond with Area Regional Sales Managers/District Sales Managers, Warehouse, Vendornet, Ecommerce, Web and merchant teams to resolve customer situations, 1-2 years college and or equivalent work experience, Must communicate well with customers and internal teams, Must have the ability to articulate issues and provide customer service feedback upline, Must have strong follow-through skills and be a team player, Must have strong written and verbal communication skills, Must be profecient in telephony applications such as Oracle, Avaya, Transera; experience working in a CRM based application such as Right Now, Zendesk or Parature; must be familiar with order entry based systems and ship from store (such as Ecometry and Vendornet respectively), Answering inbound telephone calls and providing excellent customer support, Responding to customer questions and comments via phone, email, and live chat with speed and professionalism, 1+ years in customer service, help desk or call center experience in a retail environment, Communicate with customers regarding merchandise availability, Ability to work independently with little supervision, Ability to travel in order to visit accounts and attend tradeshows, Meet and achieve department standards for phone availability, logged in times, the quantity of calls taken, call on hold times, and processing annuity transfers and exchanges, Answer incoming telephone inquiries from customers or their representatives, Process and document all transactions processed, Send service forms to customers or agents, Provide information to other departments as needed for follow up or additional assistance, reports death claims to Contract Administration unit, Make outgoing calls to other financial services companies regarding the status of pending 1035 transfers and exchanges, Assist with routine tasks related to maintaining contract information, such as address and/or beneficiary changes, Associate or Bachelor degree in Business or equivalent training or experience, Prior life insurance or annuity products administration preferred, One to two years experience in a high functioning call center environment preferred, Excellent oral, written and listening skills, and ability to clearly articulate complex information to others, Exceptional phone skills and professional demeanor and language skills, Organized, detail oriented and able to multi-task, Aptitude for math and understanding of income tax applications, Demonstrated ability to solve problems and issues of all types in order to resolve inquiries and meet customers' needs, Advanced working knowledge of basic office and PC applications, including MS Word and Excel, Professional designations such as LOMA’s Associate Life Management Institute (ALMI), Associate Customer Service (ACS), Associate Annuity Products and Administration (AAPA) are extremely helpful and encouraged, Able to multi-task and continue to execute under pressure, Proactive and solutions-oriented; internally driven and self motivated, Learning agile, able to adapt quickly and appropriately in accordance with the constant evolution of the company and industry, Collaborative, energized by the open exchange of ideas, Maximize support for Relationship Managers and Analysts in credit administrative matters, Actively contribute to sales results by identifying potential sales opportunities when interfacing with customers and when performing internal duties, Assist in building new relationships and deepening existing customer relationships, Cross-sell products and services to existing and new customers to maximize revenue/profit and retention of relationships, Actively refer to other business partners both within Business Banking and across TDBFG and respond effectively to reciprocal referrals, Facilitate investment requests between customers and DirecTrade where required, Provide effective credit administration for the portfolio both within the Unit and by interfacing with other parts of TDBFG. Profile Summary: This introduction to your resume must make an impact on the reader. Although it alone will not get you a job or internship, a good resume … May act as representative for department at internal committee meetings such as Customer Service Planning Group. Act as a branch liaison when appropriate, Utilize customer service skills to achieve client satisfaction and meet measurable department goals, Intermediate level understanding of banking products and services, Ability and willingness to remain current on all position policies, procedures and trainings. Ensure balancing / matching customer requirements and Grace capabilities, Achieve desired service performance through the coordination of manufacturing, warehousing and logistic providers to ensure availability of stock and services required for order fulfillment, Support the sales forecasting on advancing monthly basis in close cooperation with sales, Primary contact for customers to answer service related enquiries, sample orders and take necessary actions to solve problems including non conformance management, Maintain customer master data & customer profiles for order processing, Communicate internally & externally on order status including delivery schedule, product availability, documentation requirements, changes initiated by supplier or customers, credit terms and other specific requirements, Check customer credit status and communicate with customers to settle credit and account receivables issues to support a low DSO and smooth order process, Taking over additional tasks in related or other projects when necessary, Minimum Two to four years experience in customer service or order fulfillment, preferably in a manufacturing environment, Highly professional and service-orientated telephone manner with ability to liaise with customers and employees at all levels, Must be able to successfully work in a fast-paced environment while maintaining a professional, courteous, and helpful attitude, Possesses exceptional administration, organizational, problem solving, interpersonal and communication skills with meticulous attention to detail, Analytical ability and good judgment - able to follow an analytical line of questioning to establish the nature of a customer enquiry and determine the best follow-up action for the customer and Grace, Team player. Word and Excel. preferred, Payments and Billing - accept payment by credit card, offer self-serve payment solutions, and explain charges on the customers bill, Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions, Technical Support - troubleshoot a variety of technical issues, from signal loss to remote control use, Sales - use a consultative approach to educate and offer existing customers additional programming, products and services to enhance their DISH experience, To process orders (and any subsequent amendments/cancellations) accurately and on day of receipt, Answer queries & complaints from Customers (existing and new), Feedback to Sales department with relevant information, Investigate invoice and transit claims, and advise Customers as appropriate, Issuing monthly account statements to Customers, To update Sales Order Processing Manuals as necessary, ensuring that they reflect current operational terms at all times, Ensuring they comply with Sales & Marketing terms and promotions, Adhere to the Customers requirements and controls of the computerised order processing systems, Looking for someone with excellent communication skills, strong customer service experience, Previous experience of working within an order processing department, Used to working to deadlines with a keen eye for detail, Answer queries from Customers (existing and new) regarding availability, expected delivery dates and prices, Intermediate Excel skills (V-Lookup, Pivot Tables), Ability to take direction and to work as part of a team, Ability to work well on many tasks in high volume situations, Desire to work independently and learn by research, Flexibility of work hours to support any of the various shifts between 8:00 AM to 6:00 PM Central Time, Availability to work overtime during weekdays and possibly on weekends (Saturday), if required by the business needs, Consistently meets or exceeds our customers expectorations as reflected in the customer satisfaction scores and meets internal service levels for responses, Escalates issues according to Nickelodeon’s Policies, Suggests improvements to process, policies and procedures, Work closely with other departments within the company including: creative, production, and external developers, Calm demeanor and pleasant attitude towards customers, 18+ and must pass stringent background check, Be able to work at least 1 weekend day as part of the regular working schedule, Experience with MS Office software (Outlook, Word, Excel, PowerPoint), In-depth knowledge of our brand and products, In-depth knowledge of kids mobile games & apps, Experience with COPPA, children's privacy, and child safety, Selling vehicles that satisfy customers’ needs and meeting or exceed dealership sales goals, Using the dealership Customer Relationship Management System (eLead) in managing all customer contact and keeping accurate records of every contact result, Building relationships with customers and consulting with them to determine their needs, Initiating appraisal of customer’s trade-in vehicle, gathering pertinent information on appraisal form and having your manager research trade value, Presenting vehicle selections best suited to each customer’s stated needs, Presenting desired features and benefits in action during the vehicle test drive, Following up on all post-delivery items, tag/title work, “we-owes”, and special requests to ensure that all customer expectations are met, Generating new business by prospecting, making follow up calls to customer base and referral sources, and educating all potential customers on our products and incentive programs, Gaining in-depth knowledge of new and used vehicle inventory and technology as well as keeping up to date on new products, features, accessories, and services within the industry, High school diploma or GED; associate’s or bachelor's degree, preferred, Valid driver’s license with less than 2 points, Minimum 2 years of sales experience; consumer to consumer experience, preferred, Strong negotiation, problem solving, and presentation skills, Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills, Ability to maintain proper dress code and professional appearance in accordance with dealership policies, Experience in a commission- or bonus-based environment, preferred, Health Insurance (Medical, Dental, Vision), Ambassador Program – Friends and Family pricing, Six months to two years of experience in a customer service position is a plus, Proficient computer skills, in a Windows based environment, May also perform necessary research associated with written customer correspondence. Have a strong knowledge of the real meaning of great customer service … Crafting a customer service resume that stands out is an important part of your journey toward getting the job you want. Six months experience in providing customer service either via phone or in person, Maintain a positive environment, working with co-workers and customers within a diverse culture, Excellent telephone manner and listening skills, The ability to work in a team environment, The ability to sit for long periods of time, Excellent attention to detail and multi-tasking ability, Self-motivation to work under his/her own initiative, Must pass drug test and state, federal and criminal background check, Must have High School diploma or general education degree (GED), Must be at least 18 years of age or older, Provide courteous and professional customer service while exemplifying Vera Bradley’s core values to all customer types, Share promotions and suggest additional items as appropriate, Process and send requested reports, invoices and packs slips upon request, Assist retail partners with marketing promotion questions to include assisting with support documents on the Partner’s Log-InWork with Customer Service Specialists as needed, Prepare Return Authorization paperwork and print return labels utilizing FedEx Online, Evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience around products, packaging, shipping, service or billing methods Make outbound calls for follow-up and upselling, Demonstrated passion for excellence with respect to treating and caring for customers, Strong typing skills, 10 key experience and PC proficiency utilizing Microsoft Office software, Excellent organization and follow through skills, Excellent interpersonal, written and verbal communication skills, Knowledge of Vera Bradley customer service processes, systems and customers preferred, Must have the ability to sit at an office desk for long periods of time within close proximity to telephone and PC, Strong sensory skills, such as good eyesight, good hearing and dexterity, Associates degree or undergrad degree preferred, Strong ability to work in fast-paced environment with high monetary volumes, Strong customer service skills and relationship management skills, Good PC proficiency including Microsoft Office (Word, Excel), Good written and oral communication skills, Associate Customer Service Representative works within a team environment that delivers Order Entry,Inside Sales and Administration activities,as well as acting as one of the main pre- and after-sales customer contact points,responsible for managing fast and effective exchange of commercial information between Field Sales,Distributors,Supply Chain/Logistics and other departments in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations, Manage allocated key accounts and regions, and back up other regions, Phone, Email and Web support to resolve outstanding invoicing issues, Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock, Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again, Excellent German or Italian language skills, Good knowledge of MS Office applications (User Level), High level of motivation and ability to work under pressure, Experience in similar field would be an advantage, Excellent English language skills (good in spoken and written), Work Location: Between Budapest and Fót (15 minutes distance from Budapest center, commuting allowance upon travelling policy or company shuttle bus provided after hiring), Phone, Email and Web support to Field Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues using Issue Resolution Tool, Fluency in other EMEA languages is desired, Provide customers with product, pricing and service information, Build up close relationships with customers and commercial team to gain their trust and respond to customer queries in a timely and professional manner, Fluency in Spanish and English language skills, Associate Customer Service Representative works within a team environment that delivers Order Entry,Inside Sales and Administration activities,as well as acting as one of the main pre- and after-sales customer contact points,responsible for managing fast and effective exchange of commercial information between Field Sales,Distributors,Supply Chain/Logistics and other departments,in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations, Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements, Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely fashion with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance, Enter and maintain Customer Master Data plus execution of relevant security checks, Previous experience in direct talk-to customer is mandatory, Excellent German/Italian/Spanish/French/Dutch language skills, Process sales orders received from customers through the SAP system to initiate the manufacturing process and meet customer requirements, The creation of all customer related documentation to support the shipment, export and import of all customer orders. to manage benefit plans, Perform other tasks as assigned by management, Validates all unscheduled log outs via internal reporting and then reporting findings to the supervisor, Schedules mentoring sessions with other customer service representatives; coaches and helps others make a plan for development, Handles expedited situations which require adaptation of response or extensive research according to customer response, Responds to the most complex customer inquiries and provides well- thought out solutions, Provides detailed information about services, policies, and pricing and offers more advanced proactive plans, Keeps a track of the type of customer complaints and analyze to see the trend to minimize them, Serves as an advanced expert contact for internal and external customers, Serves as back-up for other Customer Service Representatives, Completion of an undergraduate degree in any equivalent field preferred, Minimum of 3-5 years of experience in customer service which includes experience in the title industry, Successfully manage customer accounts, help ensure that payments are made in a timely manner, and collect on past due accounts by contacting customers by telephone, Make daily bank deposits, accept customer payments, process vehicle liens and comply with Company policies and procedures as well as applicable local, state and federal laws and regulations, Participate in achieving store-specific goals and business objectives, Experience in a sales or customer service oriented position a plus; retail, sales, or financial industries preferred, Sales-oriented mentality and a passion for providing a superior customer experience, The desire and ability to work in a fast-paced, rewarding, and results-driven environment, Proficiency in Microsoft Office Suite to include Word, Excel, and Outlook, Credit and criminal background check required to include MVR (state exemptions may apply), Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required, Provides Customer account support in line with customer segmentation offerings, Contributes to Cisco Sales productivity by reducing Account Managers’ administrative workload, Support Customers and Sales on pre-book to post-booking activities, Develops strong overview and drives Process, Tool and business flow improvements, Identifies Customer and Sales Process, Tools and Training opportunities, Engages and represents Customers and Sales with cross-functional teams, Attends weekly Sales Commit calls, keep track and obtain early business visibility, Intermediate level Excel e.g. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match the requirements. - Instantly download in PDF format or share a custom link. (CEMEA), Knowledgeable of multiple Visa product lines, Experience working in a call center or customer service department in a healthcare environment. Customer Service Representative … Additional consideration will be given to the size and nature of assigned market, High school graduate with minimum of six years of insurance business experience (or equivalent education and related training), Knowledge of and/or ability to learn Insurance Service's automation system, Provides assistance, training and troubleshooting support to other staff, Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems, Prepares standard reports to track workload, response time and quality of input, Provides information regarding policies and procedures, terms and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers, Identifies and prioritizes problems and issues related to service area. ), Achieve and maintain indicated communication service levels, High School diploma or equivalent with 1-2 years of experience in a customer service environment, 2-3 years working experience in a service related environment, Proven customer relationship and service skills, Initial experience in the sports industry, previous experience in a customer-service environment, Good technical knowledge of bicycles and cycling apparel & accessories, Have FUN, and provide love to children and families, Greet customers. Submit a credit/refund for billing or errors via TIA or SAS, Contribute to team effort by accomplishing related results as needed, Ability to react to ongoing changes by being productive andhandle other essential tasks as assigned, Ability to maintain confidential information, Excellent interpersonal skills as well as, Attention to detail along with exceptional spelling, grammar and punctuation skills, Confident working knowledge of MS Word and Excel, Experience in a call center sales environment preferred, Support a National and Local Sales staff responsible for selling a variety of platforms including on-air, and online, Work in a team environment and cross train within all Traffic roles to ensure all clients’ needs are met, Schedule and issue an official daily programming/commercial log using the Wide Orbit Traffic System, Input commercial time orders and issue sales contracts using a number of systems including Wide Orbit Traffic and Wide Orbit Sales, Organize commercials, station promotions, and public service spots within a daily log to allow for client consideration and provide maximum viewing pleasure for our audience, Manage commercial inventory to ensure maximum revenue potential where commercial breaks are oversold and be prepared to offer other dayparts for Sales use, Accurately apply commercial copy instructions and make revisions as needed: receive commercial, assign house number and include instructions to each contracted advertiser’s order, Post logs on a daily basis to confirm that spots ran as ordered to allow for monthly invoicing, Assist Sales Managers and Account Executives with presentation and sales marketing materials, and other station sponsored events, Minimum of 1 year working with Microsoft Office – Excel, Word, Outlook and PowerPoint, Minimum of 2 years of experience in Traffic, Sales or Media, Demonstrated ability to identify anomalies and be able to suggest solutions for the fixes, Able to be a team player and be able to work with a variety of personalities and have the ability to adapt in a rapidly changing environment, Detail oriented and good communication skills, Demonstrated ability to meet deadlines and manage multiple priorities concurrently, Process-oriented: Analyze current processes and help implement improvements for continuous operating growth, Experience with Wide Orbit Traffic and Wide Orbit Sales, Assist customers with inquiries and issues relating to Blizzard Entertainment products and customer accounts via a chat-based client, phone, and email, Perform data entry and order processing functions, Provide information to customers on in-game related issues, account status, transactions, and billing issues, Providing rapid resolution (>95% shipped in 24 hours or less) of AOG (Aircraft on Ground) requests, Coordinating problem resolution with the CSS Aftermarket Account Service Managers (ASMs), CSR Deputy and CSR Lead, Directing and managing CSRs to ensure the customer requirements are addressed, including trouble shooting any customer problems/concerns, Managing customer relationships using regular status calls, face-to-face site visits, and project management skills, Respond to escalated and supervisory telephone calls, Workload assignments for emergency card and emergency cash reports, Provide approvals for case processing in the absence of Managers, Act as mentor to customer service associates and representatives, Support new trainees during their transition to the production floor, Assist agents with reporting technical issues and act as a liaison with Operations Support, Support Command Center in managing production, SME in GCAS GSC & GFC functions, must have completed Tier 4 training, 8 years' experience in a customer service environment preferred, Strong PC skills in a Windows environment, Escalate agent performance issues consistently, Build productive working relationships with peers and management, Quickly respond to Manager request to support workload redistribution, Ability to provide clear direction to Customer Service Representatives and Associates, Manage sensitive data & maintain confidentiality, 1 – 2 years of Autoplan experience is required, Ability to work collaboratively as a key member of a service team and independently with minimum supervision, Client focused and proven relationship building skills, Strong organization skills and the ability to prioritize under pressure of competing deadlines, Must have strong computer skills and be proficient with Microsoft Office Package, Order file management: order entry, adjustment & unit substitution, maintenance, allocation, shipping, and communication of changes/updates to appropriate parties; accounts, warehouse team, sales director, etc, Assist Credit Manager in payment requests when called for, Processing, tracking, communication to accounts and order entry of SMU’s, Processing and coordination of all VAS (Value Added Services) requests between accounts and warehouse team in both our China and California warehouses, China Warehouse order file distribution, cleanup and maintenance, 3+ years preferred sales & customer service experience working with Major Accounts, Executive level administrative experience, Able to identify and solve problems in a timely manner, Organization & Strong attention to detail, Working knowledge of the domestic & International wholesale/retail industry, Excellent communication/listening skills and experience in conflict resolution *Understanding cultural differences, Strong sense of professionalism and ability to maintain confidentiality, Eager to increase knowledge and develop new qualifications to better serve the Volcom International sales department and customer base, Ability to communicate needs to accounts and management, Proficiency in Full Circle and Microsoft Office (Word, Excel and Outlook), Respond to client-initiated contacts, delivering fast and efficient service, assisting with financial transactions such as deposits, withdrawals, cheque cashing/ordering, bill payments, money orders and transfers, and foreign currency exchanges, Look for sales opportunities with all clients and refer to appropriate internal officers, Adhere to compliance routines in carrying out transactions, Experience in a client service oriented role, Industry experience in, retail, hospitality, travel, or financial services, Some experience working in a sales environment where formal selling thresholds and targets are routine, Retain knowledge about the features and benefits of a wide range of products and services and convey the information to clients, Information-seeking skills; the ability to probe, find out more and improve your understanding of a client’s situation or issue, Help with a busy project based around a poster service at an international medical conference, Monitor the customer service inbox each day and deal with incoming queries about printing, payment, poster specifications, uploads, and any bugs with the poster site, Help to continually develop an FAQ page that we can use for future poster projects, Liaise with the printer to send files, and resupply invalid posters, Help the project manager team with ad hoc tasks such as proofreading, transcribing video clips, and uploading multimedia content to our content management (CMS) systems, Support Life insurance products by delivering exceptional customer service at all times in alignment with the strategic goal to be a market leader in customer service delivery, Answer inbound calls as business needs require and provide customer service to external and internal customers, Enter, update and verify information contained in the customer’s request in the appropriate administrative system, High school diploma or equivalent; 1+ year work experience using administrative systems in order processing or customer service, PC proficiency (Word, Excel); strong typing skills, Excellent problem solving and customer service skills; solid verbal and written communication skills, Ability to effectively communicate and process customer information to process several millions of dollars of face amount and premiums, Answer calls on the four consumer 800 lines. – 19 ) Page 2-10 Miscellaneous layout/content samples … customer Service representative resume.... Issue and resolution resume that stands out is an important part of your toward... Sample resumes rectify any problems that are encountered, Keep all of their assigned in., Student Conduct and Student issues using the University information Systems promptly and in an manner. Multi-Task, implement policies and establish efficient work Systems on a customer Service Group! You may also want to include alternative contact channels, as well as your LinkedIn or. Match the requirements gathers data as necessary for related offices such as customer Service representative resume that stands is! Preferred, Represents department to students, parents, faculty, administrators, staff and outside! The system with detailed explanation of issue and resolution phone from dealers and reps. The industry sectors of interest Log ( see attached procedure ) each week for your next job in.! 3+ years of experience in fast-paced call Center environment in quality, occupancy, attendance, promptness, suggesting... To your resume, be sure to include alternative contact channels, as well as variable processing.! Way to get hired committee meetings such as customer Service resume that land! With this customer, administrators, staff and other outside customers guidance and information PDF format or share a link... Resolve and track client complaints download in PDF format or share a custom.... Other resumes … View the sample resume for a customer Service rep below, or download customer., phone Number, email to the conclusion that you are the voice of the skills employers are for. Science in Business Administration, Denver, CO • ( 123 ) 456-7891cfredrickson @.. 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